What exactly does a HandyHarbor membership include?
A HandyHarbor membership includes scheduled fixer services, plumbing, electrical, HVAC maintenance, and discounts on other services based on the membership tier chosen.
What are the qualifications of a HandyHarbor fixer?
Our fixer folks are vetted, experienced, and skilled in a variety of trades. They undergo a rigorous selection process and continuous training to ensure quality service.
Are the materials used for repairs included in the membership fee?
Materials are not included in the membership fee. However, we strive to provide cost-effective solutions and can source materials at competitive prices.
How do you handle unsatisfactory service or issues with repairs?
Customer satisfaction is our priority. If you’re unsatisfied with a service, please contact us immediately, and we’ll make it right.
How are the membership fees structured?
Membership fees are structured on a monthly basis with three tiers to choose from based on your home maintenance needs.
Are the services provided by HandyHarbor insured?
Yes, all services provided by HandyHarbor are fully insured for your peace of mind.
What types of payments do you accept?
We accept a variety of payment methods including credit cards, debit cards, and online payment platforms.
Do you offer any warranties on your work?
Yes, we offer a satisfaction guarantee on our work. Please refer to our warranty terms for more details.
Can I gift a HandyHarbor membership to someone?
Absolutely! A HandyHarbor membership makes a thoughtful and useful gift. Contact our customer service to arrange a gift membership.
How is HandyHarbor different from other home care service providers?
HandyHarbor is committed to community-centric service, reliable and skilled fixers, and flexible, value-driven membership options to cater to a wide range of home maintenance needs.
Can I share feedback on the HarborTech app?
Yes, we value your feedback! You can share your feedback through the app or contact our customer service.
How do I update my HarborTech app to the latest version?
You can update the HarborTech app through the App Store or Google Play Store to enjoy the latest features and improvements.
What happens if I forget my HarborTech app password?
You can reset your password through the app by clicking on the “Forgot Password” link on the login page and following the instructions.
Can I see the ratings and reviews of the fixer folks before booking?
Yes, the HarborTech app provides ratings and reviews of the fixer folks to help you make informed decisions.
Can I access the HarborTech platform on other devices besides my phone?
Yes, the HarborTech platform is accessible through our website on any device with internet access, ensuring you can manage your home maintenance needs conveniently.
What is the HarborTech platform?
HarborTech is our innovative digital platform that integrates a mobile app, online booking, and customer support to offer a personalized and seamless home maintenance service experience.
How do I create a user profile on the HarborTech app?
Simply download the HarborTech app from the App Store or Google Play, follow the prompts to create an account, and fill in the requested information to set up your user profile.
How can I schedule a service through the HarborTech app?
Once logged in, select the ‘Book a Service’ option, choose the service you need, pick a convenient time slot, and confirm your booking. It’s as simple as that!
How does the app store my service history?
Your service history, including details of past visits, repairs, and photo logs, is securely stored in the HarborTech app, which you can access anytime under the ‘Service History’ section.
Can I communicate with my fixer through the app?
Yes, you can use the in-app messaging feature to communicate directly with your fixer before, during, and after the service appointment.
How do I make payments for the services?
The HarborTech app has a secure payment portal where you can enter your payment details and process payments for services quickly and securely.
What kind of notifications will I receive through the app?
You’ll receive notifications for upcoming appointments, service completion, and any follow-up actions required, ensuring you’re always informed.
How do I update my personal information in the app?
Navigate to the ‘Profile’ section in the app where you can update your personal information, contact details, and payment options.
Can I request the same fixer I had previously through the app?
Absolutely! When booking a service, you can request a specific fixer if they are available.
What if I encounter a problem with the app?
Our customer support is here to help. Contact us through the app or call our customer support line for assistance.
Is my data secure on the HarborTech platform?
Yes, your data is secured with AES-256 encryption, and we adhere to GDPR, CCPA, and other data protection regulations.
Can I cancel or reschedule my appointment through the app?
Yes, you can easily cancel or reschedule appointments through the app by navigating to your upcoming services.
What if I need emergency repairs?
For emergency repairs, contact our emergency service line, and we’ll dispatch a fixer to address the issue promptly.
How do I provide feedback on the services received?
You can rate the service and provide feedback through the app once the service is completed.
What if a repair requires a specialized service?
Our fixer will advise you and can provide recommendations for reputable specialized service providers.
How do I know what membership tier is right for me?
Our customer service team can help assess your needs and recommend the most suitable membership tier for you.
How do I know the cost of a service before booking?
The app provides an estimated cost for services based on common scenarios. For a more precise estimate, you can contact our customer service.
Can I view and download invoices for past services?
Yes, all your invoices are stored in the ‘Service History’ section of the app, where you can view and download them.
Can I share access to my HarborTech account with other family members?
Yes, you can add additional users to your account, allowing family members to schedule services and communicate with fixer folks.
How do I renew or change my membership through the app?
Navigate to the ‘Membership’ section in the app where you can renew, upgrade, or change your membership plan easily.